Introduction
Training is a process that promotes the acquisition of skills and concepts. Employees gain more knowledge and change their attitude regarding a given concept at work, improving their performance. The key role of training employees is to enable them to acquire job-related knowledge, which is essential for performing their daily activities effectively. It is a short-term activity designed to enhance individuals’ productivity and flexibility. Development is a process that equips employees with the concepts necessary to address future challenges. Development is achieved through the advancement of employees’ skills and consciousness.
Citicorp Training and Development Tools
Citicorp outsources services to Degreed, a learning and development tool that utilizes AI to recommend courses to employees that align with their areas of interest and learning patterns. This tool helps the company identify gaps in its employees’ skills. Furthermore, it helps promote talent within the organization by matching individual skills and areas that interest them (“How Citi Unified,” 2022).
Degreed provides a practical learning experience to employees, hence filling the available gap. Its intelligence helps identify the demand and supply of skills within Citicorp, giving it the required insights. Additionally, it provides regular feedback, enabling the organization to identify skills needed for employee advancement.
In Citicorp’s organization, senior officers assist employees in situations where they are experiencing specific work-related problems. Challenges are sometimes solved through meetings where senior officers converse with employees (Butler, 2020). Mentoring enables employees to set goals they want to meet using the program. It promotes the organization’s culture by supporting learning and knowledge sharing. It accommodates employees by providing them with support and development opportunities. Job satisfaction is achieved as employees enjoy their work environment. Teamwork and communication are fostered through effective team building and open communication among staff.
In-house training focuses on enhancing employee performance and productivity. Citicorp provides in-house training through programs such as presentations and workshops. Employees are usually given time to ask questions about the topic after the presentation (Citi, 2021b). Emerging issues within the organizations are generally discussed during presentation times.
The training is practical, as it addresses specific issues and areas that result in organizational problems. The training is customized to address the specific needs and objectives of each client. It promotes capacity building as various skills are used to boost their performance. Team building is fostered as employees interact, leading to strong relationships.
Citicorp utilizes the traditional method of classroom lectures to solve business problems and train employees to face real-life work challenges. This tool enables employees to focus on what they are learning, rather than relying on e-learning sessions. There are fewer distractions as it is done far from the workplace. This enables them to concentrate effectively on the live training being delivered.
Short questions are also included during classroom lectures to ensure the employees are active throughout the learning process (Citi, 2021b). Classroom lectures provide employees with practice through programs such as simulations. This enables them to solve real-life problems and gain experience and insight. Classroom interaction fosters personal relationships among employees, which can lead to one-on-one coaching and the sharing of experiences.
Citicorp uses CBT to deliver concepts that are challenging to convey using traditional learning tools, such as classroom learning. Topics such as security awareness are complex for employees; hence, there is a need for alternative solutions. Citicorp provides training on various financial systems employees use (Learning Center, 2021). This method has high retention and engagement rates. This is because the employees have control of the learning process.
Technology, such as virtual reality, provides employees with immersive content, enabling them to solve real-world problems. CBT provides analytics on employees’ progress, enabling the organization to identify those who have succeeded or failed the course, allowing for necessary changes and improvements. The program fosters competitiveness among employees, driving positive development.
The case study technique is an effective learning tool Citicorp uses to train employees on daily issues that affect the organization. This is crucial in enhancing employees’ reasoning and critical thinking skills. Productivity is promoted as individuals can solve daily challenges through the skills they have learned.
Problem-solving ability is enhanced as they are trained with real-life problems (Citi, 2021b). During the training, participants are constantly provided with case studies that require them to find solutions. In the long run, they find it less challenging to tackle similar issues when they occur. It broadens the minds of employees by enhancing their critical thinking abilities. Employees receive training on how problems arise within the organization and how they can be effectively resolved.
Training and the Company’s Employment Competitiveness
Business competition is beyond competing for clients, as Citicorp needs to be competitive to attract good talent. Employees prefer working for a company that helps them build their careers and personal development. This is achieved through the development of employees’ skills and abilities. It makes the company stay competitive in the industry in which it operates (Yılmaz & Ă–zgener, 2021). An organization with a good reputation in employee development tends to attract quality workers.
Furthermore, they can retain an industrious workforce, which is a tool for development. In specific sectors, skills are in short supply; hence, training and developing employees becomes a powerful tool for organizational development. Skill shortages make it challenging for the company to increase productivity, which in turn hinders growth. Furthermore, employee training helps fill the productivity gap created by changing organizational models and structures.
Achieving business goals through effective training
Citicorp is an organization guided by goals focusing on economic development through financial services and growth promotion. To attain the company’s goals, the organization invests heavily in equipping its employees with the necessary skills and abilities. Productivity is among the company’s key goals, and it is achieved through effective employee training.
Employees can enhance their task management skills by gaining expertise in a specific area. Practical training also enables the employees to solve problems efficiently as they are familiar with them and can generate quality solutions without the need for intervention from senior officers. For the organization’s growth, client satisfaction is essential, and this can only be achieved when employees deliver quality services.
Conclusion
Training and development are crucial for developing an organization like Citicorp. The primary role of training and development is to equip employees with the skills and knowledge necessary to effectively handle their work roles and address the challenges they encounter daily. Citicorp applies various training and development tools such as degree, Mentoring, in-house training, classroom, CBT, and case studies. Training helps maintain the company’s employment competitiveness through employee career development and skills. The organization’s goals enable employees to develop practical problem-solving skills.
References
Butler, H. (2020). What our mentor-protégé program means on the ground. Citigroup. Web.
How Citi unified their fragmented learning experience. (2022) Get.degreed. Web.
Learning Center. (2021). Web.
Talent and diversity, equity & inclusion 2021 Annual report. Web.
Yılmaz, C., & Özgener, Ş. (2021). Competitive intelligence and competitiveness in accommodation businesses: the role of employee training effectiveness. Current Issues In Tourism, 25(18), 2905-2921. Web.
