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Introduction The aviation industry of the United Arab Emirates plays a significant role in the growth of the region’s economy. Kerkadi attributed this to the fact that the industry provides fast services that have associated huge benefits to the society as well as industries within the region (42). Adler and...
Preface Coca-Cola Company is one of the leading beverage companies in the global market. The company relies on plastic bottles to package its products. Recent studies have shown that plastic bottles are some of the leading land and marine pollutants. In this project, the focus is to discuss a solution...
Introduction Total Quality Management principles have proved to be effective over the years, and most newer management approaches have implemented elements of TQM principles as core values of their models. The TQM principles have been used as a tool to increase profits, provide better customer stratification, and provide a competitive...
Research Methods Introduction Research and analysis of the factors that are responsible for the success or failure of any business indicate that good customer service plays an integral part in the success of any business (Goodman 23). Such can be attributed to the fact that the quality of a company’s...
The Case of Citibank Introduction Management Information System (MIS) refers to a collection of tools, procedures, human efforts, and software that perform various roles and business tasks in an organization or an institution. In the modern world, the ability of an organization to generate, store, access, and disseminate information has...
Introduction One of the core purposes for the existence of organisations entails generating value to the different stakeholder groups. However, the organisations’ effectiveness in creating value is subject to different macro-environmental forces. These forces include economic, social, technological, political and environmental changes. Organisations do not need many years in order...
The paper is devoted to the notions of crisis management and media relationships. The Toyota crisis study is used to illustrate the theories relevant to the topic. Conclusions regarding the Toyota strategies are drawn in order to provide a better understanding of the concepts described. Definitions The Definition of Crisis...
Introduction Nowadays, many emerging paperless technologies are interesting and attractive to business owners and ordinary employees due to their innovative nature, convenience, and efficiency. A possibility to remove much paperwork and use PCs, smartphones or other technological devices only has been discussed worldwide, defining several positive and negative aspects of...
Abstract The objective of this report is to identify the challenges that Best Buy’s customer relationship management system faces and advice on the steps that the company can take to resolve the problems. Best Buy is renowned for selling consumer electronics worldwide. The company has a unique customer relationship management...
Introduction Statistical quality control (SQC) or statistical process control (SPC) refers to a group of analytical instruments and techniques used by process engineers to guarantee the quality of a process or product. Statistical quality control helps process managers to evaluate the quality of manufacturing course and solve emerging problems (Evans...
Overview of Quality and Total Quality Management Various researchers define quality differently. For instance, perceived quality may be said to be the judgements of consumers about the overall superiority, excellence and value of an entity (Rowley 1998, 325). Reeves and Bednar (1994, 437) state that quality is excellence, value and...
Introduction Business intelligence refers to the procedures and devices used to convert raw data into information that can be used in analysis.1 The term was formulated in 1865. It is associated with Richard Millar Devens. The scholar used the phrase to describe Sir Henry Furnese’s deeds. Henry was a banker...
Introduction Business excellence refers to exceptional practices adopted by organisations to achieve outstanding results regarding their performance and productivity levels. Businesses are regarded as flourishing if their strategies result in continuous financial profitability compared to others in similar lines of operations. The idea of business excellence is based on eight...
The formation of total quality management (TQM) as an approach to the managing processes for projects and businesses started in the middle of the twentieth century (Zink 2007). During this time, the companies came to a realization that the concept of quality should not apply to goods and services exclusively...
Link the KM frameworks to key KM concepts and the major phases of the KM cycle Being able to acquire information fast, process it in q high-quality manner, and distributing it efficiently means improving both the organizational and production process within a specified organization. Therefore, knowing the basic KM framework...
Introduction Business organizations play significant roles in fostering the growth of economies besides creating profits for the owners. The efficient management of business organizations is crucial for creating opportunities for growth not only for the firm but also for their respective industries and the overall economy (Ward and Peppard 72)....
Introduction Quality management has increasingly become an essential activity in business organisations, especially with the increase in the level of competition. Organisations need to manage and produce high quality goods and offer high quality services for them to be successful. It is one of the surest ways through which an...
Quality Management was a natural offshoot of industrialization. Quality management became necessary to help reduce the quantity of defective products arising from production processes. Companies that managed to increase the quality of their products and to reduce defects in their finished products remained profitable. This report looks at the evolution...
Coaching Purpose of coaching and how it could be implemented in an organization Grow model is one of the most used methods of coaching. This model provides one of the simplest and powerful frameworks for coaching process. Through the Grow Model, it is easy for the employees to find their...
Executive Summary The most recent debates on leadership concepts tend to stress on leadership and innovation. Innovation is one of the key matters facing businesses at the moment. Innovation and generation of new ideas are important for product development and overall productivity. Every leader knows that an organization needs a...