Employees’ Motivation in Radisson Hotel


Businesses demand motivated employees to progress in their endeavours. This is a conventional requirement observed by any organization embracing the aspects of strategic leadership and management. This paper reviews employees’ motivation in Radisson Hotel as a topic, and considers varied variables contributing to this phenomenon (Borgatti, 1999). The hospitality industry is a competitive venture with numerous players striving for the available market share. Thus, it demands competitive service provisions and viable business strategies to grasp a reasonable market divide. In this context, Radisson Hotel has ventured to motivate its employees through varied means to ensure that they remain competent, customer-focused, and profit-orientated.

According to Javitch (2009), the reason why the topic has been chosen is its significance and applicability in varied organizations. The values of employee motivation are evident in the realms of productivity, profitability, and overall enthusiasm. Additionally, discussing this topic in the Radisson Hotel’s context provides practical evidence and inferences concerning the matter. This study relates to the previous ones in that it investigates the aspects of employee motivation with specific reference to Radisson hotel while the previous studies might have considered the general motivational techniques (Lindner, 1998).

It is crucial to consider the variables regarding this topic to appreciate its significance. The aspects of job satisfaction contribute massively to this quest since motivated employees will attain reasonable job satisfaction. Consequently, there will be an increase in their productivity to the organization. This indicates why the topic is chosen and remains relevant to this study. Radisson Hotel is a globalized venture; thus, investigating and reviewing how they motivate their employees is a commendable move. Employees demand consistent and viable motivational techniques that will render them productive. According to Steen (2007), the variables contributing to this phenomenon incorporate remarkable remuneration plans, flexible work schedules, diversity management, and appreciation/recognition of efforts, viable work environment, incentives, limited discriminatory acts, team spirit, and constant training of employees among others.

Definition and discussion of variables

Numerous authors have varied opinions concerning the motivational variables within the hotel industry and beyond. Javitch (2009) indicates that motivation refers to the enthusiasm, inspiration, and self-esteem gained upon interacting with a given provision, personality, or condition. Contextually, employee motivation refers to the enthusiasm/inspiration gained by employees on their activities in a given field. The matter is under the influence of numerous variables that determine its materialization. This is applicable to Radisson Hotel. According to Borgatti (1999), the ultimate points and inferences remain the same while the approaches differ from one author to the next. One of the methods used by the hotel management to ensure that they motivate their employees is the provision of flexible working conditions. These are the work provisions/schedules, which favor the workforce’s execution of their duties with inspiration. In this context, employees work at times they can perform bests. They also enjoy the aspects of off-duty programs. Proper and flexible work durations are crucial requirements among the workforce.

According to Arbor (1996), it is vital to consider the welfares of employees as they perform and endure to propel the organization to a competitive level. The creation of viable work schedules is a major contributive factor in the employee motivational context. Radisson Hotel has employed this factor with totality. Another evident motivational aspect is the creation of a good working environment indicated earlier. Radisson hotel provides proper and healthy working environmental conditions for its employees.

A working environment that favors the execution of varied duties is vital in the hotel industry. Employees value working in areas where they can hardly compromise their dignity, health, social needs, family life, and other provisions that matter in one’s life. This relates to the mentioned motivational provisions. The management strives to provide employees with remarkable working facilities in varied sectors (Steen, 2007). Executing duties with demanded facilities provide the best opportunity for higher productivity and customer satisfaction. This relates to the aspects of employee satisfaction due to the availability of constructive working equipment. Precisely, Radisson hotel considers the welfare of its employees. Durkin (2010) indicates that effective communication among the management and the workforce has equally contributed to the mentioned motivational quest.

Another aspect is the limited discriminatory acts. The company embraces the aspects of workforce diversity hence does not prejudice its employees on racial, sexual, or religious grounds (Radisson Hotel, 2012). Since the hotel possesses numerous businesses and branches globally, it strives to provide every employee with equal and fair treatment. The hotel understands the virtues of diversity within the workplace. Concurrently, it recognizes how diversity is beneficial to the growth of the hotel. Other motivational aspects incorporate fair remuneration among employees (Hassan, 2007). Employees of Radisson Hotel have always enjoyed good salaries and wages compared to other hotels within the same industry. Thus, they vow to serve the company with due diligence and competency. Clients demand prompt, valuable, and competitive services.

The hotel industry is challenging since it deals with prominent persons from various parts of the world. If employees are not paid considerably, they might indulge in other unconstructive behaviors capable of scaring customers away. This can be detrimental to the organization concerning business endeavors. Another tactic used by the Radisson hotel to motivate its employees is the establishment, ratification, and nurturing of the appreciation and recognition provisions (Sirota, Mischkind & Meltzer, 2006). Employees value themselves when recognized and appreciated upon performing exemplarily or accomplishing some duty.

This provision increases their respective morale with a consequent increase in productivity. The hotel management has enacted various forms of recognition and appreciation as one of its core motivational moves. However, this depends on the locality of the hotel. Another motivational strategy is constant training of employees on varied aspects of hotel services and customer care (CRHG, 2012). Employees have the opportunity to understand new business trends and contribute to the improvement of the hotel. Additionally, the provisions of team spirit and periodic incentives concerning performance are evident in the Radisson Hotel’s context. Conclusively, the hotel appreciates every employee’s uniqueness and nurtures such distinctiveness for mutual benefits.

The motivation of employees is a globalized practice in numerous businesses following its massive significance. The hospitality industry is no exemption as evident with the Radisson Hotel. The hotel operates worldwide with numerous premises in varied countries. It has maintained its fame and business prowess due to exemplary business strategies, quality services, and the continuous motivation of employees. According to Worman (2010), the hotel recognizes the significance of its employees as one of the prominent stakeholders in its success. Thus, it has formulated numerous strategies for motivating its staff. These variables range from considerable remuneration to an ambient work environment (Worman, 2010).

Managing to uphold the integrity of employees has been the core tactic through which the hotel captures and retains its competent staff. The hospitality industry is quite competitive hence demanding exceptional business strategies, teamwork, quality, and value provision to provide the clients with exclusive services. Radisson Hotel operates in numerous sectors ranging from accommodation to catering services hence continues to value its competent employees to remain competitive in the market. Another evident aspect is continuous incentives provided to employees. This provision is pegged on exemplary works.

Factors influenced by motivating employees in Radisson Hotel

The motivation of employees has numerous influences in any business. This is evident in the Radisson hotel’s context where the business has established, embraced, and nurtured motivational provisions for its employees. Varied tactics are available in this context concerning the business (Lindner, 1998). Additionally, reviewing how businesses conduct their employees’ motivational strategies is of some importance as determined in this study. Varied authors produce varied techniques; however, they eventually turn out as motivational. Motivating employees influence the overall productivity of the organization.

The output per individual employee is increased following their desires to perform. It is crucial to consider varied aspects of this provision in the Radisson Hotel’s context (Radisson Hotel, 2012). Another influence occurs in the profitability and expansion of the business. Radisson Hotel has always been a profitable business despite economic challenges. The increased customer attraction, services, and satisfaction have always converted into massive revenues. Additionally, motivating employees in Radisson hotel influences the aspects of job satisfaction.

As indicated earlier, motivated employees develop an exemplary enthusiasm for their work, a move that increases their productivity in the realms of customer service and promptness. Another influential provision is employee retention. Radisson Hotel has always retained competent employees due to motivational techniques. Employees would like to work in an environment where they feel valued and their contributions recognized. Numerous businesses have gained massively from such provisions.

The aspects of self-esteem are no exception in this context (CRHG, 2012). Motivated employees possess the required self-esteem to help them in executing their respective duties. This reduces the demand for supervision since every employee is focused and knows what to do where, when, and how (Cline, 2012). This indicates the importance of carrying out a study on this topic and using Radisson Hotel as a prime cause.

Comparing and contrasting the different points of view of articles

The used articles for this literature review provide elaborate information concerning employee motivation. The authors have stated varied methods through which employees can gain motivation within the workplace. This constitutes the core objective of the study and the research topic. Motivating employees is a crucial phenomenon in the business world. According to the authors, Radisson Hotel has endeavored to provide a valuable working environment for the growth of its employees. Employees enjoy various benefits, a fact that renders them motivated and willing to deliver on their duties (Javitch, 2009). The authors provide varied ideas concerning employee motivation as indicated before. The provisions of a viable working environment are common in numerous sources used in this study. The differences noticeable in these sources are the approach through which they deliver their concepts. Additionally, the views of the authors are commendable as they form the foundations of this study.

Variables most relevant to the company

Employee motivation is a variable most important in the Radisson Hotel’s context. The components of the variable that helps in defining this claim incorporate the good working environment mentioned earlier (Cline’s, 2012). The viable environment allows employees to perform to their best since they will like the place. Radisson hotel has an ambient environment in all its branches globally. Employees enjoy such environments hence highly motivated. The aspects of motivation related to this provision. Other factors have also contributed to this quest; however, the mentioned one has endeavored to outdo the rest (Arbor, 1996). Precisely, the hotel has created a workable environment for both its employees and clients. Numerous variables have been discussed earlier. As much as they function autonomously, they ultimately contribute to the witnessed motivational aspects to the Radisson Hotel’s employees (Cline’s, 2012). According to the reviewed articles, employees demand varied motivational aspects to perform constructively.

Theoretical Framework

Employee motivation
Figure 1. Employee motivation.


Employee motivation is a global phenomenon required in varied businesses. The provision endures propelling numerous businesses competitively into the unknown future. According to the sources reviewed, numerous provisions endeavor to motivate employees. This regards the Radisson Hotel, which has endeavored to motivate its employees through various means. The move has allowed the company to stay competitive in the business environment has provided numerous opportunities to varied people globally. The topic was chosen following its relevance and applicability in varied businesses. Additionally, it fronts varied variables that apply beyond the hotel industry. Radisson hotel has numerous employees worldwide following its varied branches created all over the world. Among the variables identified as motivators to employees incorporate a viable working environment, flexible working conditions, considerable remuneration, incentives, training, and other intrinsic provisions practiced by the organization.


  1. Arbor, A. (1996). Employee Motivation.
  2. Borgatti, S. (1999). Elements of Research. Web.
  3. CRHG. (2012). Best global hotel and employee honored at Global Business Conference.
  4. Cline’s, D. (2012). Logical Structure, Theoretical Framework. 
  5. Durkin, D. (2010). How To Keep Employees Motivated. Web.
  6. Hassan, H. (2007). Motivating Your Staff. Web.
  7. Javitch, D. (2009). 5 Employee Motivation Myths Debunked. Web.
  8. Lindner, J. (1998). Understanding Employee Motivation.
  9. Radisson Hotel. (2012). Diversity.
  10. Sirota, D., Mischkind, L. & Meltzer, M. (2006). Why Your Employees Are Losing Motivation. Web.
  11. Steen. S. (2007). 10 Tips for Motivating Employees.
  12. Worman, D. (2010). 20 ways to motivate your employees without raising their pay.

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