Developing Organizational Behavior for Public Organizational Performance

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Developing Organizational Behavior for Public Organizational Performance

The article is about developing organizational behavior for public organizational performance. It is focused on building a precise model of behaviors and perceptions of employees in the public sector regarding organizations’ performance. The research is carried out in 3 city sector public areas where it involved employees at the public sector organizations in 3 regency cities in central Java. The discussion is about the voluntary contributions of the employees to organizational functions. The location of the article is conducted through visiting Google Scholar which provides the best source of several articles and journals for academic research.

There are many steps involved in the identification of the article. The first step is searching the relevant journals through the use of critical concepts and keywords that are related to the topic of interest. For instance, the search on organizational behavior will list journals from various authors with different organizational behavior topics. The next step is making precise sentences with clarity rather than lengthy ones. Refining the search will help identify valuable terms while scanning the abstracts will help in finding the right sources. After finding the required journal of interest, the next step is searching for links that display the full text. The link will help in getting the complete information regarding the article.

Summary of the Article

The introduction gives a detailed overview discussion on organizational citizenship behavior. Several studies have adopted social exchange approaches that help assess the influence of perceived supervisory support and justice awareness (Mahfudz et al., 2021). The approaches help examine the organizational behavior of employees in governmental entities. Second, organizational citizenship behavior directly influences the working relations at group levels of organizational performance.

Further, employees are also likely to have an adverse reaction to their coworkers that maintain high organizational citizenship behavior levels to impress their supervisor (Mahfudz et al., 2021). This kind of behavior makes other employees defensive. The article attempts to build a model that outlines public employees’ perceptions and behavior regarding the organization’s performance. Third, organizational citizenship behavior is responsible for the mediation of the relationship between employees’ perceptions and the subject constructs that take part in the organizational performance of public industries.

The article’s fundamental concepts include organizational citizenship behavior in the public sector, public service motivation, and transformational leadership style. Fourth, organizational citizenship behavior has a direct impact on the productivity of government organizations. Therefore, it is important to find approaches that can help improve performance that helps build a better atmosphere for the organization (Mahfudz et al., 2021). The fifth aspect is concerning sportsmanship, which defines various individuals that are not concerned with matters considered not crucial in an organization. Therefore, good sportsmanship helps in building and boosting the determination of the morale of the group.

Sixth, the concept of transformational leadership gives a discussion about the employees’ perceptions as per their leadership styles and their contribution to organizational performance. The leadership style is likely to encourage employees’ willingness to engage in organizational citizenship behavior. The style of leadership has a role to play in employees’ willingness to engage in fairness and justice in an organization. Public service motivation involves the employees’ motivation toward serving the public sector. Shaping the work environment helps in the motivation of employees and a sense of optimism. Last, the journal concludes that organizational citizenship behavior is essential to the performance of an organization (Mahfudz et al., 2021). The Human Resource (HR) practitioners are therefore tasked with responding to public demands for the delivery of public services.

Article Critique

The central focus of the topic was on organizational citizenship behavior on public organizational performance. However, the focus of the research shifted to the role of transformational leadership and public service motivation on organizational citizenship behavior (Mahfudz et al., 2021). The collection of data led to findings that were slightly different. I expected the researchers to give more theoretical reviews from previous studies on the public sector organization. The article has heavily discussed transformational leadership and how it affects the employee’s perceptions. The discussion contradicts the main topic of the article.

The research process adopted the use of primary sources in data collection and purposely the use of questionnaires. I understand that the questionnaires are a source of a cheap, quick, and efficient way of collecting information from a large group of people. However, they might be a source of unreliable information on the topic. Some of the questionnaires’ possible challenges could be dishonest answers, failure of getting clear answers to some questions, and some respondents might be having some hidden agenda. The researchers might have received unconscientious responses. I, therefore, believe that the article should have integrated the use of additional research methods such as the survey method to capitalize on the weaknesses of the questionnaires.

For instance, the method could allow the opportunity of asking numerous questions on the topic to have extensive flexibility when performing data analysis. The use of the interview method would have also helped judge the respondents’ non-verbal behavior, unlike the questionnaires. The article used a purposive sampling method in performing the sample selection for the process of data collection. This method heavily relies on the researcher’s judgment in the selection of members to participate in the study. I believe that the focus of the researchers was on cost-effectiveness. However, this could have drawbacks, such as high vulnerability to researcher errors in judgment, high levels of bias, and the inability to perform the generalization of the research findings.

Effect of Employees’ Behavior on Organizational Competitiveness in Hospitality

The journal is about the effect of employees’ behavior on organizational competitiveness in hospitality. The main aim is to establish how the behavior of employees affects the competitiveness of the organizational activities in the hospitality industry. The authors are Simbine and Tukamushaba from the international hospitality department at Stenden University of Applied Sciences, Qatar. The article involves 51 employees to collect information on employee attitudes on perceptions of employees towards hotel operation aspects.

The keywords that will help trace the article from Google Scholar are employee perception, employee behavior, employee attitude, and organizational competitiveness. To find the article, visit the Google Scholar source and type the keywords provides. After getting a list of various articles on the same topic, it is essential to narrow down the information to the recent articles by simply typing the articles within three years from the present year. The use of the authors’ names will also help in finding the article quickly. At this point the article can be accessed, therefore, it is vital to open and check whether the abstracts give the desired information. After ascertaining that the information is relevant, the next step is to open the complete article and review it.

Summary of the Article

First, the introduction outlines that the competitiveness of the organizations involves the employees developing a relationship for close networking in the performance of various operations. It is clear from the article that the common forms of observable changes in employees’ behavior that affect the competitiveness of the organization include an emphasis on employees that helps to exaggerate the staff mistakes’ seriousness (Simbine & Tukamushaba, 2020). Second, it was clear that ignoring employees’ negative behavior is likely to result in a reduction in repeat business for the industry. Understanding the behavior of employees helps in performing the analysis after the identification and comprehending common factors that affect the reaction of employees to various operational situations.

Third, the literature review outlines the behavior that forms the ultimate product of attitude to understand the employees’ behavior. The attitudes have both negative and positive and help reflect the person’s feelings on specific situations. The article also discussed in detail the concept of organizational competitiveness from various researchers. For instance, Simbine and Tukamushaba (2020), stated that hotels are supposed to meet guests’ expectations in earning their trust. The authors also argue that achieving the organization’s competitiveness requires the capitalization of human resources. For organizations to remain competitive, they have to rely on employees to deliver their best performance.

Fourth, the researchers adopted captive group surveys that provided a study of a group of individuals that belong to a particular organization. The captive environment is vital in allowing the researchers to provide a clear explanation of the study’s objectives. From the study conducted, the researchers indicated that motional commitment plays a vital role in shaping employees’ behavior (Simbine & Tukamushaba, 2020). The employees’ desire to work in the hotel industry plays an essential role in the overall organizational commitment. Fifth, the authors conclude that the depreciation of employees’ negative attitudes involves the hotel managers showing their employees that they play an essential role in ensuring the commitment of employees to the organization.

Article Critique

The article is about the effect of employee behavior on the competitiveness of hospitality. I expected to have a piece of clear information on various practices that affects the behavior of employees. Some literature is essential to determine the practices that should be undertaken by the managers toward the positive behavior of employees (Simbine & Tukamushaba, 2020).

The objectives of the study were reduced to determining the impact of the negative attitudes on employee behaviors. I think the researchers should have discussed the effect of positive behaviors on organizational competitiveness. It would have helped gain a complete understanding of employees’ behavior both from the positive and negative sides. The article was more focused on the negative side of the behavior of employees in the hospitality industry.

The research involved a selection of a sample of 51 employees only in conducting the study. The hotel industry is significant, and, therefore, the sample size is considerably small. The sample selection results in a variety of research problems that include such as variability, bias, and biases involuntary response. Smaller sample sizes give a decrease in the representation of a large number of people. The results collected are unlikely to give a complete representation of the entire population. The article only uses tables in representing the collected information. I believe that the use of charts would have been more effective in getting the visual relationship that exists between different variables. The survey method proved effective in limiting the responses and ensuring that the study maintains its objectivity.


Simbine, B. D., & Tukamushaba, E. K. (2020). The effect of employees’ behavior on organizational competitiveness in hospitality. Research in Hospitality Management, 10(1), 43-49. Web.

Mahfudz, M., Sukresna, I. M., Laksana, R. D., & Shaferi, I. (2021). Organizational Citizenship Behavior on Public Organizational Performance. In Journal of International Conference Proceedings (Vol. 2, No. 3, pp. 129-138). Web.

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BusinessEssay. (2022) 'Developing Organizational Behavior for Public Organizational Performance'. 27 November.


BusinessEssay. 2022. "Developing Organizational Behavior for Public Organizational Performance." November 27, 2022.

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BusinessEssay. "Developing Organizational Behavior for Public Organizational Performance." November 27, 2022.