Employees Search Ads and Job Descriptions for Them

The Hotel Paris Case

Front-desk clerk, duties, competencies, and performance standards:

Duties:

• Greet all guests in a friendly tone
• Answer all clients’ questions and calls
• Maintain all records
• Redirect phone calls and clients’ messages
• Manage incoming packages and mail
• Ensure that guests are provided with services in accordance with their demands
• Organize the working place effectively and presentably

Competencies:

• Relevant education level
• Appropriate previous experience in the given role
• Outstanding communication skills
• Enhanced organizational skills
• Good computer literacy and knowledge of MS Office or similar software
• Improved written communication skills
• Knowledge of the existing hotel’s offerings, prices, and services
• Understanding of room locations
• Cooperation with other staff members

Performance Standards:

• Superb level of customer service and support
• Absence of complaints from clients
• High level of clients’ satisfaction
• Fast and effective management of current requests
• Absence of conflicts with employees
• Visible professional growth
• Loyalty to the hotel and readiness to promote its development

Appraisal form

• Name:
• Employee ID:
• Date:
• Supervisor:

Evaluation Table
Duties
Evaluated aspects	Rating					Comments
	1	2	3	4	5
Greets all guests in a friendly tone
Answers all clients’ questions and calls
Maintains all records
Redirects phone calls and clients’ messages
Manages incoming packages and mail
Ensures that guests are provided with services in accordance with their demands
Competencies
Relevant education level
Appropriate previous experience in the given role
Outstanding communication skills
Enhanced organizational skills
Good computer literacy and knowledge of MS Office or similar software
Improved written communication skills
Knowledge of the existing hotel’s offerings, prices, and services
Understanding of room locations
Cooperation with other staff members
Performance Standards
Superb level of customer service and support
Absence of complaints from clients
High level of clients’ satisfaction
Fast and effective management of current requests
Absence of conflicts with employees
Visible professional growth
Loyalty to the hotel and readiness to promote its development
Total Score:

Carter Cleaning Company

1. The new employee orientation program should contain information about the basic aspects of the company’s work, more specifically:
   • Employees’ duties, responsibilities, and competencies.
   • Communication with clients
   • Peculiarities of the firm’s work (social package, salaries, procedures, opportunities for training)
   • Short and long terms of the company
   • Existing policies related to substance abuse, smoking, behavior
   • Rewards and compensation
     The effective way to provide this information to employees is to communicate with them the day before the first working day or give them the materials containing this data. Individuals will have enough time to familiarize themselves with the given demands and organize their work better.
2. Job instruction sheet might be a helpful tool that helps employees, especially new ones, to understand their duties and responsibilities, and perform their work better. For this reason, Carter Cleaning Center can benefit from using the given tool as it will help to solve problems with poor orientation or the lack of knowledge among workers.
   Job Instruction Sheet. Counter Person
   1. Greet a customer with a “big hello.”
   2. Inspect provided garments for damage or unusual stains and demonstrate them to a client.
   3. Place a garment into a nylon sack.
   4. Write up a ticket with the customer’s name and telephone number, date.
   5. Offer additional services.
   6. Wish a nice day or make some other pleasant comment.
3. For pressers, cleaners, and spotters, the Vestibule training should be used as all employees have to understand how to use machines that are demanded to perform their tasks. This method provides new workers with an opportunity to see how real equipment works and how to employ it effectively (Dessler, 2016). For managers and counter people, lectures and will be a sufficient approach as they will provide them with information on how to behave in the workplace and cooperate with clients, which is crucial for the company and its future (Mathis et al., 2016).

Hotel Paris Case 2

1. There are several resources that could be employed by the firm. First, the Hotel can use social media, such as Facebook, to attract new workers. All applicants should be tested regarding the desired skills and experiences. The popularity of social media and its availability to various populations will guarantee the constant income of new employees (Noe et al., 2019). Moreover, they will be evaluated to ensure that they can contribute to the achievement of better outcomes. The website can also be created for this purpose.
2. The following ad can be proposed:
   Wanted!
   Skilled workers for well-known Hotel Paris
   Hotel Paris is looking for new workers. All candidates should:
   • Possess outstanding communication skills
   • Have appropriate education regarding the desired vacancy
   • Demonstrate good computer skills
   • Have previous experience
   • Be ready to evolve
     All applications can send their resumes to the following site:
3. The effectiveness of the new approach can be measured by evaluating the level of satisfaction among applicants as it will demonstrate the ability of the new policy to find trained and loyal staff (Lussier & Hendon, 2018). Additionally, the hotel’s performance will also show the effectiveness of the employed strategy and its contribution to the attainment of better outcomes.

References

Dessler, G. (2016). Human resource management. (15^th ed.). Pearson.

Lussier, R. & Hendon, J. (2018). Human resource management: Functions, applications, and skill development. SAGE Publications.

Mathis, R., Jackson, J., Valentine, S., & Meglich, P. (2016). Human resource management. (15^th ed.). Cengage Learning.