Researching of Total Quality Management


Healthcare organizations use the quality mentioned above dimensions to examine the physicians’ quality of care delivered to patients. Hospital administration and caregivers at Welsh Hospital in Dubai could utilize this information to assess their performance and benchmark their enactment against their competitors globally. Total quality dimensions help hospitals understand their healthcare provision position and the areas they need to advance for better results. Quality of healthcare services is what many patients look for in a hospital. Considering that Welsh Hospital will put all these quality dimensions into practice, patients will respond positively to their top services.

Efficiency and Equity

  • Cost efficiency quality of the product method
  • Prices indicated and charged for the services provided
  • Equity quality is having opportunities based on the need
  • Considering people as per their potential to pay for services
  • Ability to evaluate every patient critical without discrimination

Product consumers play a significant role in product or service improvement due to the ideas contributed concerning service delivery. Welsh Hospital can utilize the opportunity and ability to interact with their patients and learn about their weak areas (Zaid et al., 2020). Not all patients can trust hospitals’ services, but the trust depends on public debates and contributions to the hospital’s growth. Product and service charges should correspond to the hospital’s budget. In Welsh Hospital, some patients may not be able to afford medical services and can be attended to, while others who are capable must pay for the medical services.

Time and Care

  • Ability to identify health-related problems quickly
  • Ability to provide care immediately after recognizing a need
  • A timely response means better health outcome
  • Structural measure whereby patients are provided with processes, systems, and capacity
  • Outcome measures implying interventions to health status

Hospitals that have recommendable status consider handling emergency cases with immediate effect. They arrive at healthcare facilities, taking care of patients, showing that physicians understand their duty (Van and Hardjono, 2019). The ability to provide care equips patients with trust that, with all the attention granted, patients will be healthier. Responding in time in health care facilities implies the outcome will be superior compared to when physicians are reluctant concerning an issue. Moreover, outcome measures represent the kind of interventions used to come up with a health-related solution.

Safety and Patient-Centeredness

  • Quality essential healthcare is achieved through safety
  • Make sure there are no harmful chemicals or elements in the hospital
  • Clinical decisions guided by patient’s values
  • Physicians should consult patients’ needs and preferences before making any decision.
  • Timely response from management concerning those who give and those who receive care

Doing the right thing at the right time and to the right patient equips hospitals with the ability to experience more achievements. Harmful substances or any danger experienced at a health facility can lower an organization’s performance (Zaid et al., 2020). Hospitals are required to assure patients of their safety through word and precaution measures. Neglecting patients is not a recommendable action that no patient should experience. Patients’ values, preferences, and needs should guide all clinical decisions.

Importance of Ethics and Corporate Social Responsibility

  • Ability to give back to society
  • Taking part in promoting positive social values
  • Ability to improve the hospital’s image while building its brand
  • Empowering employees to influence corporate properties at the organization’s disposal in doing decent events
  • Boosting employee morale, hence positive productivity

In areas where society is experiencing poverty-related challenges, hospitals should be responsible and make sure patients receive medical care. Society expects more from corporations and sickbays due to complex economic and social realities (Zaid et al., 2020). Hospitals should identify and analyze their clients’ different needs. Being both socially and ethically responsible can be an advantage to the hospice. Employees in clinics, just like in any other organization, need to be motivated for purposes and desire to achieve more. Moreover, while practicing ethics and social responsibility, an organization builds its image and brand.

Establishing a Quality Culture

  • Training the employees in quality culture
  • Instead of chasing compliance, pursue quality
  • First considering implementing document control
  • Communicating evidently with regulators
  • Ability to work with skilled personnel

Managers are always looking for mistakes in the operations, which is one reason why risk management and quality management work hand in hand. Employees should be aware of quality culture through comprehensive training (Aggarwal, Aeran, and Rathee, 2019). Pursuing quality is advisable rather than chasing compliance. Resolving conflict in the hospital can equip Welsh Hospital with smooth operations. It is also essential to establish a quality culture for purpose to implement document control as early as possible.

Importance of Customer Satisfaction

  • Ability to identify unhappy customers
  • Purposes to reduce churn while increasing revenue
  • Ability to attract more customers in a competitive business environment
  • Customer satisfaction is an indicator to measure loyal clients
  • Ability to understand areas of improvement

Internal customers can influence significant changes hence benefiting the hospital. Clients who happen to be employees at the hospital can tell other customers, therefore, attracting people from other competitive businesses. Besides, external customers play an essential role in maintaining loyalty to their service providers (Van and Hardjono, 2019). When patients receive excellent services, recommendations work miracles; hence, the ability to accommodate incoming consumers to reduce churn while increasing revenue serves as important to customer satisfaction.


  • Practicing ethics and corporate social responsibility is recommended for growth purposes.
  • Customer satisfaction ought to be practiced for the purpose to keep and attract clients.
  • Employees need to be trained in establishing a quality culture
  • Healthcare organizations should practice safety, patient-centeredness, timeliness, care, efficiency, and equity.
  • Total quality management revolves around the reverse, value-added, and expected quality.

Organizations that practice ethics and corporate social responsibility tend to grow tremendously. Organizations have the responsibility to make sure that all customers are served without discrimination. The current society is faced with many challenges, and therefore, organizations such as hospitals should consider offering services even to those who lack finances. Training employees on establishing a quality culture places an organization in a better position. Hospitals are a competitive and sensitive business; investors should consider delivering services more than accumulating profits.

Reference List

Aggarwal, A., Aeran, H. and Rathee, M. (2019) ‘Quality management in healthcare: the pivotal desideratum’, Journal of Oral Biology and Craniofacial Research, 9(2), pp. 180-182.

Van Kemenade, E. and Hardjono, T.W., 2019. ‘Twenty-first-century total quality management: the emergence paradigm’, The TQM Journal, 3(6), pp. 19-24

Zaid, A. et al., 2020. ‘The impact of total quality management and perceived service quality on patient satisfaction and behavior intention in Palestinian healthcare organizations’, Technology Reports of Kansai University, 62(03), pp. 221-232.

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