Project Quality Management Plan
The presented project quality management plan features several significant sections. The first one outlines the approaches to quality management, presenting quality standards, types, and metrics. The quality standards are linked to the manufacturing process, timelines, new equipment, servers, and systems in production. The second section presents quality assurance processes, methodology, and frequency related to the standards mentioned above. Finally, the third section addresses quality control measures, including potential thresholds and responses to them.
Quality Management Approach
|Quality Standard Name||Quality Standard Type||Quality Metric||Quality Standard|
|Manufacturing process||Process Quality||Design accuracy||Designs should correspond to all stated requirements|
|Timelines||Process Quality||Meet deadlines||All requirements should be completed within two weeks|
|New equipment||Product Quality||Amount of uptime per month||New equipment should deliver 99% uptime based on monthly availability stats|
|Servers||Product Quality||Longevity of operations||Continuous work (failing for not more than five minutes)|
|Systems in production||Product Quality||Handling the stress loads||Handling is within 10%; no vulnerabilities|
Table 1, Quality Approach Standards and Requirements.
|Quality Standard Name||QA Process Name||QA Methodology||Frequency|
|Systems in production||Stress-test||Project team analysts will take monthly stress-tests to ensure that servers do not have vulnerabilities. In addition, the possible increases or decreases in performance will be identified within 3-months periods.||Monthly|
|Manufacturing process||Visual audits||20% of all designs will be sampled and analyzed||Weekly|
|Timelines||Productivity analysis||Compliance with deadlines will be evaluated; reasons for possible non-compliance will be identified||Monthly|
|New equipment||Availability analysis||Uptime of the new equipment will be measured; possible decreases in availability will be evaluated through statistical analysis every six months||Monthly|
|Servers||Performance analysis||Analysis of possible fails will be performed; the speed of the connection will be measured.||Weekly|
Table 2, Quality Assurance Processes, Methodology, and Frequency.
|Quality Standard Name||Quality Thresholds||Quality Response|
|Manufacturing process||Designs do not correspond to all stated requirements||The project team’s documents are returned and corrected|
|Documentation||Documentation is missing components found in the audit||Process improvement analysis using the quality tools from the project quality management plan|
|Timelines||The project team is failing behind timelines; the requirements are not completed within two weeks||Involvement of management reserves; the use of more contractors to complete the project earlier|
|New equipment||Uptime is less than 99%||Visual and built-in audits to ensure that equipment meets the product quality standards|
|Servers||Servers fail for longer than five minutes||The vendor is brought on site for resolution|
|Systems in production||Systems handle the stress loads out of 10% variance; vulnerabilities are identified||Working with the vendor on a systems analysis|
Table 3, Quality Thresholds and Responses.
Risk Management Plan
The risk management plan addresses the approaches to risk management the company utilizes and features the risk register table. The table represents the possible risks, their scoring and ranking, and the types of response strategies. In addition, it reveals the triggers for risks and the individuals responsible for the responses to them. Finally, the plan discusses the risk control process in detail, addressing the ways in which risks are monitored and measured.
Risk Management Approach
The methodology that was used to identify the potential risks is the Risk Assessment Matrix (RAM). The risk impact was assessed for prioritization based on the likelihood of their occurrence. The RAM allows for creating five categories or ratings from 1 to 5. Rating 1 shows that the event or a problem is highly unlikely to occur, while rating 5 reveals that the issue has occurred in the past and may be present in the current situation. Risk responses were determined based on the ranking of the risk and the sources available to mitigate it.
|Risk||Risk Scoring||Risk Ranking||Response Type||Response Strategy||Trigger||Owner|
|The use of the new equipment may result in the unavailability of servers.||60% (Moderate)||3 (Possible to occur)||Mitigation||Users are advised to contact the support team. If the problem cannot be resolved promptly, they are offered to use working servers instead of unavailable ones.||If uptime does not reach 99% / if services are not available for more than five minutes.||Manoj|
|Servers may be unable to handle increased loads.||80% (High)||4 (Likely to occur)||Prevention and mitigation||Stress-tests are performed regularly to prevent the risk from happening. If the problem occurs, the team collaborates with the vendor to perform the analysis. The users are advised not to use the server for the period of analysis.||If stress loads are not handled within a 10% variance / if variabilities are present.||Manoj|
|The team may not be able to meet the deadlines.||20% (Relatively low)||2 (Most likely will not occur, as the occurrence in the past is infrequent)||Mitigation||Management personnel works with the team and helps it to collaborate with other teams to finish the necessary assignments promptly. Additional payment is offered to stakeholders.||If the team does not meet the necessary requirements within two weeks from the beginning of the project.||Karen, Gary, Manoj|
|Problems related to the install of the new equipment may occur.||60% (Moderate)||3 (Possible to occur)||Mitigation||If possible, the equipment or one of its parts is returned to the manufacturer.||If the equipment presents issues within the first month after purchase / the equipment does not have the necessary specifications.||Manoj|
|The team may not perform its work accurately due to the problems with the documentation.||80% (High)||4 (Likely to occur)||Prevention and mitigation||The details of the audit and documentation are discussed thoroughly before the team starts working on the project. The process improvement analysis is performed to evaluate whether documentation needs to be returned or corrected and whether the quality tools identified in the plan are appropriate.||If the documentation does not meet accuracy standards or is missing components from the audit.||Tami|
Table 1, Risk Registry.
Control Risk Process
Risks will be measured and monitored based on the existing experience, such as the problems that occurred in the past. In addition, the information about the experiences other companies have encountered using the same software or equipment will be gathered, if possible. Moreover, the team members will be asked to evaluate potential risks and causes for them. Frequencies are highly involved in risk audits because it is vital for the organization to perform risk evaluations regularly.
When the company implements weekly and monthly tests, it reduces the risks of the poor performance of the team and can prevent challenges associated with the incorrect operations of servers and the new equipment. The processes involved in risk audits are significant as well; they represent the measures aimed at controlling the possible problems and responding to them timely.