Foundations of Business Intelligence and Analytics

Importance of the HR specialist

Each business organization should have a highly qualified HR specialist who would be involved in processing qualitative and quantitative data related to jobs and compensation. And employment trends. At the present time, individuals working in these job positions play an essential role, as they take responsibility for identifying and assisting in solving HR issues that determine the overall success of the business. As a result, in case the person serves their professional functions to the fullest extent, the company is expected to achieve organizational goals in a short time.

Currently, I work as an HR analyst who is required to measure retention and turnover rates, as well as provide assistance in creating hiring plans. Furthermore, my professional activity is associated with constant communication with different individuals. For instance, I should maintain a high level of communication with both top executives and junior staff members. In addition, taking into consideration that I am responsible for training new employees, I should be able to find a common language with people that I do not know personally very well.

When it comes to the main waiting line problem that I encounter in my job is the lack of personnel who would be able to serve customers. In fact, even though I do not hire potential employees directly, I am required to assist hiring managers in designing hiring and training plans. In turn, the inability to hire an appropriate number of highly qualified specialists results in the creation of lines of customers that cannot be served quickly (Alvarado-Valencia et al., 2016). In other words, the waiting line problem that I encounter in my job is the single server model. It can be explained by the fact that the organization where I work uses a single server queuing system. Accordingly, people have to wait in line for their turn to reach so that they can be served.

The arrival time distribution significantly varies depending on the season. There are periods when numerous customers should be served in a single day due to high seasons. For example, from the perspective of banks, a variety of people come to these financial institutions to withdraw salaries, as well as to transfer funds to other accounts at the end of each month. During such periods, the arrival time distribution is short compared to other periods when there are few transactions. In this case, the exponential distribution can be applied, as this model focuses on the distribution of time between events, which is the arrival time of the customers.

The service time distribution usually depends on the nature of the transaction. For instance, the cash deposit or withdrawal from a personal account only takes a few moments, which is why the distribution time is short in this scenario. Other transactions, such as drawing checks from the company’s account, are expected to take much longer because of the security measures that must be considered. The Poisson distribution applies here, as it shows the number of events happening within a given time. In this case, it is the number of services offered to customers individually. Subsequently, in this particular scenario, the variables in question are the nature of the transaction, the level of experience of the teller, and the season of the month or year.

Project management

In order to achieve appropriate project goals within the given constraints, each company’s representatives take into account project management. Presently, project management can be described as a complex process of moving a specific task, event, or duty towards completion. Nevertheless, this activity is frequently neglected, as it is an extremely challenging process that requires a commitment to follow through completely (Klitgaard & Gottlieb, 2019). In turn, by identifying the positive and negative aspects of a specific project, there is an opportunity to make conclusions regarding the best ways to achieve organizational goals without considerable financial losses.

In the context of construction projects, they are usually accomplished in five phases: initiation, design, project planning, procurement, and construction. When a customer initiates a project, it is known to be an external project because the source of origin comes from outside of the company. Internal projects are initiated within the firm and are usually geared towards enhancing company competitiveness. Regardless of the type of construction project, all of them should be managed by highly qualified specialists.

One of the most valuable aspects of the construction industry is the evolutionary cycle each project undergoes until it reaches fruition. The beginning stage of this cycle is known as project initiation. At this point, the project is nothing more than an idea that may not even be worth building. This leads to the next stage, which is widely known as feasibility analysis. From here, the owner is expected to consult with construction professionals for advice on the matter. The professionals answer questions related to cost, timing, and the possibility of project completion.

Once the owner decides to continue with the project, it then moves to the financing stage, which is followed by project design, request for proposals, construction planning, procurement, construction, and finally, closeout. There are several approaches an owner can take once they have decided on a project. These options include the design-bid-build approach, the design-build approach, and the construction management approach. In the design-bid-build approach, an owner is expected to work with an architect to design a set of plans. When those are finished, the owner is likely to request bids from the construction firm that may want to do the work. In the design-build approach, the owner works directly with a construction company that has the capability to design the project and build it, essentially cutting out the third-party architect. In the construction management approach, the owner hires a specialist to design the project. In this approach, the design organization and construction firm must communicate back and forth in order to satisfy the expectations of the project.

Thus, in terms of aspects of the project that seem to go well, it is essential to note the initiation, design, and project planning stages. In fact, these stages are usually not associated with issues, as they are based on constant communication between the customer and a specific company. As a result, potential misunderstandings are minimized to the fullest extent. In the context of aspects of the projects that reflect issues, it is crucial to pay attention to the final stages of construction, including procurement and construction. For example, the client is likely to be disappointed with the way specific construction looks in real life compared to the 3D design project. Furthermore, taking into account that the procurement stage is frequently associated with market risks, potential frauds, high cost, and delivery risks, it can contribute to the development of additional problems.


Alvarado-Valencia, J., Tueti Silva, G., & Montoya-Torres, J. (2016). Modeling and simulation of customer dissatisfaction in waiting lines and its effects. Simulation, 93(2), 91-101. Web.

Klitgaard, A., & Gottlieb, S. (2019). Strategizing and project management in construction projects: An exploratory literature review. 10th Nordic Conference on Construction Economics and Organization, 253-258. Web.

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