Human Resource Management: Duke’s Team-Based Approach


In 2005, Judy Rosenblum, who was the head of Duke corporate organization, started thinking about the environment of learning. Rosenblum was forced to think about environmental learning after realizing that the offices of the doctors could be transformed into a collaborative effort involving cutting-edge technology. She assembled a group that focused on the hospital environment because enterprise and healing center experiences were similar. Timeframes were added to the list of new protocols and information, significant advancements in innovation, rising incidence and financial strain.

Judy came to the conclusion that treatment facilities could be used to educate employees about the at-work approach to health and wellness. She was forced to assemble a team-based group in order to delve more deeply into the clinic environment because of the parallels between healing centers and businesses. She hypothesized that the educating to study at work model, which made use of therapeutic facilities, would be able to provide information and aid in the speeding up of learning in a corporate environment. This might be beneficial in the business context in terms of enhancing learning and providing information.


According to the United States and World Report News, in 2005, a team established at Duke Corporate Education spent two years investigating the procedures and manner of life in the nation’s finest clinics before publishing their findings. The goal of this group was to put the healing facility learning paradigm to use and see if it could be used elsewhere. The Johns Hopkins, Cleveland Clinic, Mount Sinai Hospital, and Washington Hospital were among the clinics that were chosen. In addition, a consultative board comprised of experts paid visits to these clinics, resulting in a significant amount of information being gathered on the learning method of specialists and understudies (Chisolm-Straker et al., 2020). As a result, they brought together a variety of ideas about how the business realm might trade practices and timetables.

The Significance of Values

In Duke’s clinics, there was a tremendous arrangement, including instructing, learning, and leading qualities. These traits frame the development of the learning environment of healing centers, where they can be shown engaging learning tactics and instructional processes. Individual and hierarchical requirements are also met in America’s therapeutic facilities. Learning and instructing in such settings could be jeopardized by the money offered, which the doctors deemed ineffective. Different teaching and instructing approaches were used since they were highly valued at the finest facilities because inputs were present throughout the assessment process (Carroll et al., 2019).

For example, when therapy understudies created a system of medicine and portfolios to demonstrate abilities, and a test was conducted for confirmation, there was criticism. The kind of education was evaluated, and it was also checked. As a result, bystanders would critique the experts’ abilities and teaching methods. Therefore, these professionals had to think about the possibility of such abilities and prepare.

Finally, every member of the team member recognizes that mistakes may and will occur and that they must seize the opportunity to learn from their blunders, even if the errors have deadly repercussions. As a consequence, this showed how errors and omissions might lead to unexpected possibilities in business and organizations, leading to failure. The study of medical mistakes has shown that people learn systematic lessons from them.

The Teaching and Learning Environment

In addition to the center elements in their educational environment, the hospitals were backed by some specified restrictions. The following are some of the regulations that these healing institutions follow: everyone is responsible for education. To provide the finest services to patients, all personnel at healing centers should function as educators. The second guideline is that testing is a way of life that everyone should follow. All healing facilities must accept accountability in all of their practices as a result of this (Otoo et al., 2019). Credentials, criticism, and formal testing processes are some of the ways that a healing organization can be identified. Additionally, group-based and issue-based learning methodologies are the most effective.

Key Philosophies

In order to improve quality teaching, individual responsibility, and patient ownership, the clinic facility model employs three practices. The wedge purpose is one of these techniques, and it is required to diagnose and prescribe a patient’s plan. Junior employees are taught self-awareness and how to learn. Therefore, this ensures that everyone is ready to deliver effectively, thereby enhancing their relationship and organizing skills. Using the Socratic Method, therapeutic institutions may use patient requests and questions to improve their effectiveness. The two methods show that everyone may be both a student and an instructor at the same time in the same situation. Patients’ real-world problems are addressed through learning techniques that are intended to be successful in the classroom.

The Corporation’s Transferability

When it comes to improving the environment of learning, there are many ideas, methods, and processes that may be utilized to accomplish this. However, these methods should have an effective and precise path towards achieving them. In the case of the patients and wedge hypotheses, for example, a company stands to benefit over its competitors while simultaneously creating an environment for learning for its employees and customers.

Factors impeding Duke Corporation’s Team-Based Approach

All corporations must acknowledge an individual’s contribution towards the achievement of the organization’s purpose; it is also a vital factor in determining whether or not to pay. Individual executions must be rewarded at the same level that group-based organizations value group execution. Individual commitments are a disadvantage to team-based businesses since most successful firms seek recognition at the individual level. It has been proven that motivating personnel in a group can be difficult, especially when they are not driven on an individual basis. Individual levels are progressive, which is the major advantage of inspiring people on an individual level rather than a group level (Simon, 2019).

On the other hand, team-based associations were decentralized, which made it difficult for employees to stick to their responsibilities. The main disadvantage of decentralization characteristics in a group-based association is that they leave little place for administrative coordination and control difficulties.

Team-Based Organizations’ Focal Points

In team-based corporations, decision-making is made at all levels of administration, whereas senior management makes decisions in organized associations. In group-based organizations, all employees are interested in decision-making. As a result, they believe they are a member of the larger group. Consequently, in today’s business world, group-based associations are run with a more concentrated edge; as a result, they function properly and successfully. Many challenges in the firm can be improved through innovation. In addition, both administrative and mechanical human talents can be leveraged to understand constraints.

Additionally, organizations that study and improve their human resource development processes have more chances to achieve and incorporate the goals of their employers (Otoo et al., 2019). Employees who are dedicated to the company and who make significant contributions to its success are found effective organizations.


While it is clear that, because virtual groups are made up of groups of people who must work together as a single strong substance, innovation alone will never be able to provide the majority of the solutions, the role of innovation cannot be overlooked. In this way, the Duke organization shows how it struggled due to a problematic and innovative framework. Similar issues exist in the private sector, where a visit to a customer’s location can mean that assets that are easily accessible in the central station are no longer available. Even though innovation is necessary, it is not always the case that particularly modern innovation is required.

Therefore, a company’s success cannot be based just on innovation, and more such issues ought to be investigated. Human resource development practitioners must facilitate organizational learning to set performance objectives, handle higher-level gap-solving abilities, and consider societal consequences. Consequently, human resource development experts are mainly responsible for developing HRD strategies within a learning culture that encourages ongoing employee learning and development.


Carroll, J. K., Farah, S., Fortuna, R. J., Lanigan, A. M., Sanders, M., Venci, J. V., & Fiscella, K. (2019). Addressing medication costs during primary care visits: a before-after study of team-based training. Annals of Internal Medicine, 170(Supplement), S46-S53. Web.

Chisolm-Straker, M., Miller, C. L., Duke, G., & Stoklosa, H. (2020). A framework for the development of healthcare provider education programs on human trafficking part two: Survivors. Journal of Human Trafficking, 6(4), 410-424. Web.

Otoo, F. N. K., Otoo, E. A., Abledu, G. K., & Bhardwaj, A. (2019). Impact of human resource development (HRD) practices on pharmaceutical industry’s performance: The mediating role of employee performance. European Journal of Training and Development. Web.

Simon, C., Beerman, R. W., Ariansen, J. L., Kessler, D., Sanchez, A. M., King, K., Sarzotti-Kelsoe, M., Samsa, G., Bradley, A., Torres, L., Califf, R., & Swamy, G. K. (2019). Implementation of responsible conduct of research education program at Duke University School of Medicine. Accountability in Research, 26(5), 288-310. Web.

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