Background
Marriott International is a leading chain of hotels and resorts in the global hospitality industry. It has more than 7,300 properties worldwide where it serves culturally diverse customers with a dedicated and committed workforce (Marriott International, n.d.). Its assets spread in 134 countries and territories include franchises and properties under such brand names as Marriott, The Ritz-Carlton, Residence Inn, Spring Hill Suites, Courtyard, Fairfield Inn, and Suites, and Bulgari (Marriott International, n.d.). A lean system will allow Marriott International to continuously improve and spread the lessons learned across the entire corporation leading to higher profitability and more excellent value for shareholders. It will also help the company maximize value by removing waste and delays from its activities. According to Krajewski et al. (2018), a lean system’s typical components are:
- Operational strategy.
- Process and layout design.
- Quality and constraints management.
- Supply chain articulation.
- Technology and inventory control.
- Waste elimination.
Evaluation: Current-State Value Stream Map
The kitchen is one of the critical departments or divisions within Marriott International subsidiaries. It is where these institutions produce the foods it serves their customers. Applying a “lean system” in the kitchen can result in optimized operations and more efficient services. To do this, one first needs to assess the prevailing system and use the information obtained to recommend improvements and make future projections. Thus, the value stream map in Table 1.1 below represents the starting point for examining London Marriott Marble Arch Hotel’s kitchens. It shows the various types of waste and their current situation as it applies to the facility. Notably, since the Marriott hotels and resorts’ kitchens vary in some ways, it was necessary to select only one to conduct the assessment.
Table 1.1: Evaluation: Current-State Value Stream Map
Projection: Future-State Value Stream Map
With the application of a lean system, London Marriott Marble Arch Hotel’s kitchen can experience improved efficiency and effectiveness by eliminating all the eight wastes identified above. The key to achieving this aim, which is the lean system’s primary goal, is to produce products and services only as needed through just-in-time production. London Marriott Marble Arch Hotel’s kitchen also needs to embrace continuous improvement to add value to its operations. Table 1.2 shows an ideal future state value stream map for the facility.
Table 1.2: Projection Future-State Value Stream Map
Analysis and Recommendations: Implementation Plan
Adopting a lean system requires an effective and reliable implementation plan. For any institution (including London Marriott Marble Arch Hotel’s kitchen), this entails examining internal linkages between supporting and core processes and external connections with suppliers and customers (Krajewski et al., 2018). Once it has done that, it will identify and rectify opportunities for improvement related to the eight types of wastes or Muda. Since a lean system is about continuous improvement, eliminating the eight wastes is a never-ending job underpinned by an effective strategy whose implementation is the company’s top priority. Training staff members to identify and eliminate the waste would effectively work as employees understand the internal processes more than the management. On-the-job meetings and briefings will give managers essential updates on what has changed and the support that staff members need to implement more changes in the future. The management should produce a key performance indicator that proves that the implementation team is creating and executing a plan that results continuously in lean processes in London Marriott Marble Arch Hotel’s kitchen.
References
Krajewski, L. J., Ritzman, L. P., & Malhotra, M. K. (2018). Operations management: Processes and supply chains. Upper Saddle River, New Jersey: Pearson.
Marriott International (n.d.). 2019 Annual Report. Web.