Bella Amore’s Human Resource Management

Organization Overview

In the process of successfully managing an establishment of the Bella Amore magnitude, it is imperative for the business owners to establish a strong human resource management strategy. Besides, it is important for the owners of the Bella Amore to create an ideal environment for customer-employee relationship (Weiss 14). With reference to the Bella Amore, the management team will consist of the operations director, marketing director, and supply chain director. All the directors are owners of the business. Under the directors, there will be supervisors who will manage the Bella Amore marketers. In addition, the business proposes to have a standby marketing team consisting of six employees.

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The proposed organizational chart

The proposed organizational chart

Every organization has a corporate strategy that summarizes its goals and vision in line with the current operations environment. Being a business that operates in the formal sector, the corporate culture of the Bella Amore will adopt scientific management approach comprising of system for employee management against standard duties. The Bella Amore will have a clear chain of command with the directors being at the apex of the management platform. The corporate culture of the Bella Amore will consist of systems that manage employee motivation, security, welfare, and personal remuneration. In summary, a mixture of scientific management and employee welfare at the Bella Amore will ensure that business retains its employees and constantly add value to their basic skills (Kotler and Keller 34).

The leadership philosophy of the Bella Amore will be systematic management with flexibility on innovation and creativity. This philosophy operates on the assumptions of confident, competent, and responsible employees. The proposed leadership philosophy at the Bella Amore encourages practical approach to addressing daily challenges in running the business and monitoring progress of the implemented strategies. In addition, the philosophy provides channels for constant motivation and rewarding outstanding performance and creativity (Weiss 19).

Working and Managing Roles of Founders

Job descriptions

Supply chain director

  • Managing the daily operation of the Bella Amore business in the department of supply chain
  • Providing the administrative roles within the supply chain
  • Planning the duties and responsibilities of suppliers
  • Tracking the performance of the suppliers against the set targets
  • Briefing the other directors of the concerns and success in the supply chain
  • Creating and generating bi-monthly reports on supply chain

Marketing director

  • Managing the daily marketing activities of the Bella Amore business
  • Providing the administrative roles to the marketing team
  • Planning the duties and responsibilities of the marketing team
  • Tracking the performance of the marketing team against the set targets
  • Briefing the other directors of the concerns and success of each stage of the marketing strategies
  • Creating and generating bi-monthly marketing reports

Operations Director

  • Managing the daily operation of the Bella Amore
  • Providing the administrative roles
  • Planning the duties and responsibilities of the employees
  • Tracking the performance of the employees against the set targets
  • Briefing the other directors of the concerns and success of each stage of the business
  • Creating and generating bi-monthly reports and other invoices of the business
  • Managing the petty cash and the Bella Amore’s invoices

Other Management Personnel and Talent key

Supervisor

  • Managing the daily operation of the Bella Amore business
  • Providing the administrative roles
  • Planning the duties and responsibilities of the employees
  • Tracking the performance of the employees against the set targets
  • Briefing the directors of the concerns and success of each stage of the business

Specialized Beauty Experts

  • Generating different beauty treatments services for the customers
  • Performing specialized beauty treatment as requested by the customers
  • Ensuring the cleanliness of the Bella Amore product
  • Planning the duties and responsibilities within the Bella Amore product environment
  • Offering creativity in beauty services decoration

General Beauty Experts

  • Taking orders from the customers
  • Performing public relations exercise with the customers
  • Serving the customers
  • Registering the complains of the customers
  • Providing the administrative roles
  • Briefing the supervisor of the concerns and success of each stage of the business

Marketing Personnel

  • Providing the administrative roles
  • Planning the duties and responsibilities within the marketing plans
  • Marketing the products of the Bella Amore business

Job specifications

Supervisor

Qualification for Job

  • Language skills: Fluent in English and the local language
  • At least three years experience in senior supervisor position
  • University degree in business administration or a relevant field
  • Proper knowledge of the modern management system and quality implementation

Marketing personnel

Qualification for Job

  • Language skills: Fluent in English and the local language
  • At least three years experience in the similar position
  • High school education
  • Proper knowledge of the modern marketing skills

Specialized Attendee Expert

Qualification for Job

  • Language skills: Fluent in English and the local language
  • At least three years experience in same position in a busy response
  • University diploma in beauty care or a relevant field
  • Proper knowledge of the modern beauty styles

General Attendee Expert

Qualification for Job

  • High school certificate
  • Ability to work under pressure
  • Language skills: Fluent in English and the local language
  • One year experience in serving customers in a busy beauty center

Current Investors

The current investors in the Bella Amore business consist of four partners who double up as the directors. The investors have equal shares in the business and management responsibilities.

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Management and Team Compensation Plan

Training employees

Continuous training of the employee is critical towards optimal performance and sustainability of the business. In the case of the Bella Amore, the supervisor will have the duty of creating a continuous training program for the employees. The training program will be delivered in three phases after every three months or when the need arises before the three months (Weiss 31).

The first training phase will deal with the general operations of the Bella Amore and basic rules of engagement. The second phase of the employee training will deal with talent development, communication development, creativity, and professionalism with the Bella Amore. The last phase will deal with quality addition and customer relations exercises such as office etiquette, response to customer complaints and compliments and physiology of the Bella Amore (Cheverton 24). This is summarized in the table below.

Summary of the employee training module at the Bella Amore

Strategy Goal setting Feedback Channel Exception Criteria Evaluation Criteria
Empowering employees to participate more in the sales process Setting attainable assignments and allowing employees to consult on the same Creating interactive sessions for the workforce Establishing the organization culture and ethics Review of performance periodically after every stage of training
Creating more motivational programs involving team work activities Fixing motivational programs in annual calendar Performance comparison between teams Defining limits for responsive training Testing team spirit and insight

Compensation and Remuneration

The Bella Amore will create a system of offering monetary and promotional compensation for its employees on the basis of experience, roles, and response from the customer (Tynan and McKechnie 517). The main form of compensation for the Bella Amore‘s employees is salary payable after a month of service delivery as indicated below.

Role Wages Justification
The directors (marketing, operations and supply chain) Wages for this group will strictly on the profitability of the business. However, each director is entitled to a salary of not less than $1000 The directors are the owners of the Bella Amore
Supervisor $1000 The supervisor will be entrusted with the duty of offering technocratic skills and be the link between the employees and the business owners
Specialized attendee $1000 The specialized attendee will be responsible for creating beauty options. Thus, this salary will act as a motivation to be creative and create quality beauty products
General attendee/Marketing executive $800 This is the person who will directly interact with the customers. The success of the business will entire depend on their attitude towards the Bella Amore and the clients

The Bella Amore business will offers series of incentives such as promotion and end year gratitude package to motivate the employees. Besides, the Bella Amore will develop a structure for annual salary increment up to a certain level.

Works Cited

Cheverton, Philip. Key marketing skills: Strategies, tools, and techniques for marketing success, London, UK: Kogan Page, 2004. Print.

Kotler, Philip, and Kevin Keller. Marketing management. 14th ed. 2012. New Jersey, NJ: Pearson Prentice Hall. Print.

Tynan, Caroline and Sandra McKechnie. “Experience Marketing: A Review and Reassessment.” Journal of Marketing Management 25.6 (2008): 501-527. Print.

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Weiss, Joseph. Business Ethics: A Stakeholder and Issues Management Approach, Mason, OH: Cengage, 2008. Print.

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