Introduction Customer service training is an important component of an organization’s service delivery program. It is vital because employees deal with customers at various organizational levels every day. Therefore, it is important for organizations to furnish employees with the necessary skills and knowledge of ways to deal with customers. Customer...
Introduction The issue of employee motivation has become a common practice in many organizations. However, there has been an unending debate on whether motivation has a notable impact on employees and the organization. This makes this research focus on the problem of whether motivating employees results in any impact on...
Introduction The advent of globalization and the fast-paced technological advancement witnessed across the world continue to make competition stiffer than ever before in the business realm. Globalization has ensured that most organizations across the globe have access to state-of-the-art facilities and technological products, which aid in their business activities. Over...
Abstract The workforce in the UAE is culturally diverse as over 20% of employees (referred to as expatriates) come from different countries. Importantly, expatriates tend to occupy managerial posts, which makes communication within organizations quite complex. Training aimed at raising cultural awareness has become common, but such training strategies as...
Abstract Successful recruitment and planning the workforce require a high level of skill and experience in the field of human resource management, especially in modern society, where technology has become a major component of the way of life. It is easy for job seekers to forge certificates and claim to...
Introduction The objectivity of training and development and its sustained learning procedure has constantly been influenced by the software industry. Currently, it has turn out to be rather an overarching tendency of social needs. This means that organizations ought to instill learning culture as a social task. It has been...
Introduction Technological advancements have allowed individuals from different cultures, races, ethnicities, and backgrounds to work and communicate together. The above experiences have enhanced diversity in the workplace (Kreitner & Cassidy, 2012). Diversity represents the manner through which individuals vary from one another. Customarily, individuals differ in sex, age, culture, race,...
The focus on diversity in the modern business world is a result of globalisation trends and changes in approaches to managing the workforce in multinational organisations. Laws against discrimination in the workplace, emancipation, intensified migration, and globalisation have led to the increases in the employers’ interest to the diverse workforce...
Introduction Learning and development is the path to success in any organization. Knowledge should be consistently supplied to an organization’s staff members through learning both externally and internally. It is, therefore, necessary to encourage and energize the corporation knowledge and expertise for learning. Organizations opting to remain pertinent and survive...
Introduction The achievement of organizational goals is largely determined by the human resources that the organization has. Capacity development is one of the most critical elements in organizational performance. Capacity development can only be achieved through an effective learning and development strategy that encompasses the mission and vision of the...
Executive Summary Industrial relation in the 21st century has transformed from what it used to be in the 19th century. In the current society, firms are struggling to manage market competition that threatens to eliminate less competitive firms. Firms have realized that their success is always determined by the effort...
Introduction The contemporary world has been characterised by simple and complex organisational structures that define the organisation’s mission and goals. In the organisational setting, the human factor works differently, as described in the working manuals, training programs, job descriptions, and organisational charts. In most cases, organisations rely on the working...
