The Study Background Customer Relationship Management (CRM) is a new concept within the UAE banking industry. The industry studies indicate no appropriate CRM framework applicable in UAE, and most of the local banks are still using the traditional concepts (Liu, 2007). Moreover, foreign banks utilize the CRM framework developed from...
Introduction The success of any organization depends on the effectiveness of its team of employees. Generally, every team must work together and remain cohesive during pursuing common goals and objectives. Indeed, the success of teamwork would be dependent on the competence of the team leader. Importantly, a team leader must...
Human Resource Development Traditional Approaches The major focus of conventional HRD practices is centered on the learning and performance viewpoints. The learning model postulates that learning is fundamental in the augmentation of personnel development and growth as well as capabilities (Lane, 2009). On the other hand, the performance paradigm asserts...
Introduction Data quality management involves the institution and dissemination of functions, tasks, and course of action as well as measures regarding the attainment, protection, distribution and giving out of information (Aebi & Perrochon, 2007). Data quality management not only involves the utilization of various tools for it to succeed but...
Introduction With organizationsā workforce becoming immensely diversified in terms of race or ethnic classes, it becomes imperative to examine how cute diversity management contributes to an ample performance of an organization. The paper argues that, despite the increased attention on the role of diversity in enhancing performance of an organization,...
Introduction Human Resource Management (HRM) practices in the Japanese firms were associated with economic prosperity in the past. Emergence of financial crises in Japan in 1990’s shifted nature of research conducted on the Japanese organisations. Scholars had earlier advocated for adoption of managerial aspects, upheld by the Japanese firms in...
Generally, personnel management used to refer to āthe set of activities concerning the workforce which included staffing, payroll, contractual obligations and other administrative activitiesā (Difference between personnel management & HRM 2013, p.1). In this regard, personnel management is viewed as including various activities which concern workforce management and not resource...
Introduction All business organisations are established to make profits by focusing on delivering quality and competitive products and services. The competitive nature of most business markets make it necessary for the management of business organisations to focus on obtaining optimal quality. Business organisations do not ensure quality simply to respect...
Introduction It is the aim of every education to increase their output and thus enjoy comparative advantage compared to other organizations. On the same note, organizations are aiming at reducing costs since they eat into their profits. It is important to note that among the most important inputs in a...
Introduction Leadership in organizations involves controlling all the aspects of the organization and ensuring that human needs are well taken care of. Adapt of Texas has, for a long time, assisted the mentally disabled individuals in the community in inculcating effective leadership in various institutions. However, this organization is currently...
Introduction Numerous authors have sought to define the concept of corporate governance over time. The nature of this concept, as well as its impacts on organisations, has attracted the attention of many scholars and students in the field of corporate management. The concept of corporate governance is a very broad...
Introduction We sometimes ask whether leaders are born and not made. If we try to scan the pages of history, we find that leaders have their unique way of dealing with people. Psychologists posit that leaders have motives. For example, some have parents or ancestors who have been leaders, while...
Introduction Compensation may refer to the act of awarding benefits to employees, for the services they render to the company. It is essential for an organization to reward its workers in order to develop a mutual relationship with them and improve organizational productivity. Compensation involves a process in which a...
Introduction Modern organizations are constantly advancing human resources management to attain and sustain competitive advantage as well as increase returns. Studies indicate that adopting effective human resources practices leads to sustainable competitive advantage and increased returns in the organization. The best human resource practices that have been identified as critical...
Executive Summary Sustaining high levels of job satisfaction is a significant challenge for many organisations. However, a high level of job satisfaction is desirable for many managers because it positively influences organisational productivity. Researchers hold differing opinions regarding the factors that lead to job satisfaction and their influences on organisational...
Introduction As technology has continued to change and improve over time, so to do the operational processes of corporations change along with it. In the case of inventory management, companies are no longer limited to processes involving log books, line of sight, and written labels to categorize and store products....
Introduction One of the most prominent features of the current structural changes in the economy and the society is the growing significance of the service industry (Blind 163). Active participation in these structural changes presents a great challenge for the service sector. In addition to ensuring quality service provision, service...
Introduction In the current competitive markets, the need for business organizations to produce quality goods and services in order to meet the customerās demands is high. The production of customer-oriented products is one of the major elements that enable firms to increase competitive advantage. In other words, organizations that maintain...
Introduction Organization X is one of the leading multinational companies in the United States. With close to 3 billion USD market share both locally and internationally, this company runs affiliate businesses in the computer, information, financial services, and manufacturing industries (Schawbel, 2015). The successful management of change in Organization X...
Company X has been in operations for almost three decades as a fast food business with various products such as fries, burgers, hamburger, and soft drinks. At present, the company is a top brand in the US market and other regions such as Mexico, part of Europe, and Asia. In...
Organizations that operate in the present-day competitive business environment cannot ignore the significance of embracing various change concepts to remain operational and profitable. This paper focuses on Organization X, which is an airline company that traces its roots in Dubai, the United Arab Emirates. This corporation has experienced considerable changes...
Introduction Organizational change entails the development of new strategies that seek to positively alter the way a particular business performs. The goal is to move towards a desired future position. However, the adoption of new ways of operating or executing organizational business plans requires interested stakeholders to be well equipped...
Quality Assurance Company Profile Dubai Electricity and Water Authority (DEWA) is the local supplier of water and electricity. The company was founded in 1992 by a decree issued by the late Sheikh Maktoum bin Rashid Al Maktoum. The enterprise was formed as a result of merging two companies – Dubai...
Introduction Equality and diversity practice plays a critical role in ensuring that company management has the correct leadership skills and experience. This concept is based on a theoretical framework of promoting fair treatment to all employees at workplaces, notwithstanding disabilities, age, race, gender, sex, nationality, or religion among other factors....
Introduction Organizational culture is a collective term used to refer to the assumptions and values shared by members of a corporation. It may also refer to the workplace environment created by employee interactions. It is the result of how members of an organization interrelate. Just like families, academic institutions, villages...
Understand leadership styles Identify the factors that will influence their choice of leadership styles or behaviours in workplace situations Every employee at DP World has a certain level of responsibility in the organisation. These responsibilities are diverse, and every leader makes different decisions, based on the nature of their responsibilities....
Introduction Division of labor is a principle of commerce mostly used in corporate labor. It is usually aimed at increasing the total output of work in an organization. It began in ancient times of early trading even before the 20th century and is still being practiced up to date (Littek,...
Abstract In this changing world, the traditional ways of doing things are being replaced with new and exciting ideas. The growth in information technology has particularly changed many business practices. Virtual workplaces are now possible and are increasingly becoming popular due to the preference by people to work at home...
Innovation approach to management takes on a four part process that ensures full control of performance of either a product or labor force. The process of management can be simply explained as a progression of preparation and control of activities. In the Honda Company the top management is mandated with...
Introduction Mergers and acquisitions are terms that members of the corporate finance world use to mean the strategy and management that involves buying and selling, consequently combining of various companies or business (Sherman and Hart, 2006). This is with the aim of helping such small companies grow faster without involving...
Abstract Ever since the beginning of its history, the business has been an extremely changeable environment. All the organizations involved in the field have always been forced to become extremely flexible to survive to the growing competition, the emerging innovation, the expansions, and the increase in excellence. Today, the business...
Abstract Managing human resource has become increasingly challenging in the modern society. Employees have become more enlightened through higher education, and this has made them more demanding. In the study, data was collected from Mr. Sami, the human resource manager at Al Hosni Gas in Abu Dhabi, through a Question-Answer...
Current research According to Levine and Toffel (2010), quality management systems have evolved through many phases including quality control, quality assurance, and total quality management systems. However, current approaches to implementing quality management systems are based on the concept of quality, which enables organizations to provide services and products designed...
Introduction A performance management plan is an instrument used in businesses for controlling, assessing, examining, and reporting the advancement of organizational goals. It involves several procedures that are critical in its development. Firstly, there is a need to match the performance management plan with the prevailing business strategies. Secondly, there...
Introduction One constant feature of organisations is the change they undergo to become well-suited to their operational environments. Increased competition and stakeholder involvement lead to an increased demand for organisations to meet their goals. At the same time, they have to change because technology, demographics, markets, and regulations change. The...
Executive Summary Globalization continues to change the way people conduct business in the contemporary world. It presents rapid changes in many aspects of our lives, including communication and consumption patterns. Most importantly, doing business on a global scale stands to benefit significantly from globalization. However, research shows that this assumption...
Executive Summary Is total quality management enough for competitive advantage? The aim of this paper is to clarify the elements of TQM that are relevant for competitive advantages and to evaluate whether TQM is all that firms need to enjoy competitive advantages. The paper relies on a review of other...
